Happiness is… receiving what you ordered online!
Reduced flight availability, social distancing requirements, and increased parcel volumes means significant delays are being experienced for all deliveries as a result of Covid-19.
While we’re doing everything in our power to make sure your activewear accessories gets to you as quickly as possible (we know how much you want it!), it’s highly likely the delivery of your parcel will be delayed. For more information, head to Australia Post’s Coronavirus impacts page.
When you place an order with us, you’ll get an email confirming your (brilliant!) decision once your payment has been processed. After that, we do a little happy dance! Then, once that’s out of the way, we get right onto fulfilling your order. How exciting!
For orders placed Monday-Friday before 12pm (we’re in Adelaide, South Australia, so that’s ACST if you’re into time zones) we’ll do our absolute best to process your order from our warehouse that same day. If your order comes in after 12pm or over the weekend, we’ll get onto it the very next (working) day.
We’ll send you another email once we’ve dispatched your order, this email will give you everything you need to know about how to keep tabs on your parcel as it wings its way to you.
If you haven’t received your confirmation emails from us, please let us know by emailing us at firstname.lastname@example.org – we’ll put our investigator hats on and see what’s going on.
How long? How much? What if? Check below for the answers to all of these important shipping questions.
Significant delays are being experienced for all deliveries as a result of Covid-19. Please refer to the top of this page for more information.
Standard shipping for orders within Australia tends to take 1-10 business days.
Tracked post + free shipping (over AUD$35) orders should arrive within 1-5 business days.
Please note: These shipping times are estimates only and Red Dust Active is not liable for any loss or damage suffered due to a reasonable or unavoidable delay in delivery. During peak periods, slightly longer delivery times may be experienced.
We work in Australian dollars (AUD). You can choose to see items in your cart listed in your nominated currency, but all the prices listed below are in AUD, and when you check out you’ll be charged in AUD, according to the current exchange rate.
We offer free shipping on all orders valued at over $35. Your free shipping will be applied automatically when you make your purchase.
For all other orders we charge a flat delivery rate of $7, excluding any third-party fees.
Oh girl, we feel your pain. It’s super frustrating when your mail goes missing – especially when you were looking forward to receiving it so much!
While we have complete empathy for you, this is sadly completely out of our control. Our best advice is to first use your tracking number to track your parcel. If it’s not where you think it should be, or if your tracking number shows your package was delivered but you didn’t receive it, please contact Australia Post or the carrier used for your delivery. If your carrier can’t arrange delivery of your parcel, our best advice is to seek compensation from them.
Have a question about discount codes or special offers, changing or cancelling your order, or gift cards? You’ll love these next bits.
How great are discount codes?! If you’re lucky enough to have one you can use it on any of our full price items. Some exclusions may apply though – you won’t be able to use it for any special event merchandise, and it can’t be used in conjunction with any other offer. You also can’t use it after you’ve made a purchase – these cheeky little things need to be used at checkout at the time of sale and can’t be applied once the sale’s been finalised.
Did someone say bargain?!
Every now and then we love to offer our delightful customers (that’s you!) special offers. These might come in the form of sales, deals, or discounts at (sometimes random) times through the year. We’ll let you know about these offers on our website or via our mailing list.
Speaking of which – are you on our mailing list? To make sure you hear about our special offers, make sure you sign up to receive our emails.
When you place an order with us, we get really excited. So excited in fact, that our warehouse often starts processing your order mere hours after you’ve submitted it. Because of this, it’s often very difficult for us to change or cancel your order once it’s been placed.
Having said that, we will do everything we can to help you out if you realise something isn’t quite right. So, if a change is necessary, please let us know as quickly as possible and we’ll do our very best to help you out.
An online shopping cart is a little different to a real-life shopping cart. When you place an item in your real-life shopping cart you know it’s safe until you either buy it or decide you don’t want it and put it back on the shelf. This isn’t the case with an online cart. Your item can still be purchased by someone else while it’s in your cart (are you as shocked as we were when we discovered this fact?!) – it’s not actually ‘safe’ until you purchase it.
So, an item may disappear from your cart if we’re low on stock and someone else buys the last item while you’re still shopping. There’s not much we can do about that (sorry!) other than promising to restock as soon as possible!
We’re available during standard business hours and would love to help you with your query. You can contact us via email at email@example.com or shoot on over to our Contact Us page.